Responding to an NCR Action

Status: Open

Role: Responder

As the Responder, you are responsible for reviewing the action, providing the required response, and closing the action once the work has been completed.

Available actions
• Assign Responders
• Close Comment
• Escalate
• Edit Action
• Respond

Responding to and closing an action

1. Open the relevant NCR Action and select the appropriate option from the Actions menu to review or update the details.

2. Add any additional information required.

3. Select Respond to enter your response to the action.

4. Once the response has been provided and the action is ready to be closed, select Close Comment.

5. Complete the required closure details in the pop-up window and confirm the closure.
   

   Important: All NCR Actions must be closed before the associated NCR can be closed.