Responding to an NCR

Status: Submitted

Roles: Lead Responder and Support Responder

As a Responder, you are responsible for reviewing the NCR and providing the information required to answer it. The Lead Responder is responsible for completing the response process and progressing the workflow.

Available actions
• Add Attachment
• Link to Existing NCR
• Link Document
• Assign Responders
• Respond
• Complete Responses
• Add Action
• Escalate

Providing a response

Open the NCR and review the details provided.
If additional information is required, select the relevant option from the Actions menu to update the NCR or add supporting information.
Select Respond to enter your response. You can use thread commenting to provide further information or discuss the NCR.
Once all responses have been provided, the Lead Responder must select Complete Responses.
Enter the final response and complete the required fields.
Submit the final response to progress the NCR to the Responded stage.

The NCR Coordinator can then review the response and close the NCR.